Privacy policy
Last updated: 10th of September 2023
Introduction
At MedAlert, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase from medalert.io (the "Site") or use any of our services, including our software platform (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site, and the "Last updated" date will be revised.
Information Collection and Usage
We collect personal information from various sources, including information you provide directly to us and information we collect through automated methods. Here is how we collect and use your personal information:
- Directly from You: This includes basic contact details such as your name, address, phone number, and email, as well as order and account information. We use this information to provide and personalize our Services, process payments, and communicate with you.
- Through Cookies: We use cookies and similar technologies to collect usage data, which helps us understand how you interact with our Services and improve your experience.
- From Third Parties: We may receive information about you from third parties, including Shopify and payment processors, to support our Services and facilitate transactions.
Software Platform
Our software platform may collect location data, potentially including data from children. We use this data to enhance the functionality of our platform and provide a better user experience. We comply with all legal requirements in collecting and processing this data, and we obtain explicit consent where required.
Use of Cookies
We use cookies to enhance and personalize your experience on our Site. You can learn more about how we use cookies by visiting Shopify's Cookie Policy. You can set your browser to remove or reject cookies, but this may affect the functionality of our Services.
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To vendors and service providers who assist us in providing our Services.
- To business and marketing partners, including Shopify, for advertising purposes.
- As required by law or to protect our rights and those of our users.
User-Generated Content
Our Services may allow you to post reviews and other content publicly. Please be aware that any content you post will be accessible to others, and we cannot ensure its privacy or security.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we recommend reviewing their privacy policies before providing any personal information.
Children's Data
Our Services are not directed at children, and we do not knowingly collect personal information from children without obtaining parental consent where required by law. If you believe we have collected information from a child without parental consent, please contact us to request its deletion.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information, but we cannot guarantee complete security. We retain your personal information for as long as necessary to provide our Services and comply with legal obligations.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information, and the right to opt out of the sale or sharing of your personal information for advertising purposes. You can exercise these rights by contacting us at info@medalert.io.
International Users
We may transfer and process your personal information outside your country of residence, including in the United States. We rely on legally recognized transfer mechanisms to lawfully transfer your personal information internationally.
Contact
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@medalert.io.